Online physio consults are simple to set up and all that is required is a smartphone or computer/laptop. We will send you an email with instructions and will call prior to the online appointment to talk you through the set up if needed.
The Telehealth consult itself will consist of:
Your physio sessions are conducted using Cliniko which is our online physiotherapy software, requiring NO DOWNLOAD AT ALL. It is 100% safe and secure.
When you book an appointment you will get a confirmation email with a link that allows you to easily jump into the video call at the time of your appointment. That way, when your appointment time arrives, all you need to do is follow the link, and you will be whisked away to the virtual treatment room where you’ll join your practitioner. No login or password is required—just one click and you’re in!
We also ask that you are in a quiet place with enough room to do some basic movements and exercise, and are wearing clothes that allow you to perform this as you would normally at your Physio session.
We will give you a phone call you the morning of your first online consultation to do a test of the video link and make sure that:
This way we ensure that the consult can run smoothly when your appointment time arrives.
Group Exercise Sessions are conducted using Zoom. Again we will call you the morning of your appointment and while we have you on the phone, we will talk you through how to download zoom and teach you how to set it up and use it ready for your group class.
Most musculoskeletal injuries are suitable for Telehealth Physiotherapy consultations. If your physiotherapist determines that your injury or situation is not at all suitable for a Telehealth consultation, we will let you know, and you won’t be charged for the consultation.
If you are unsure whether your injury is suitable or not give us a call and we will let you know!
Our admin team will call you the morning of your appointment to process the payment via credit card over the phone. We will then email you a receipt with which to claim your health fund rebate.
Health funds are approving telehealth on the 14th of April. Call your health insurance provider to make sure you are covered for telehealth.
Medicare and TAC have both approved cover for online physio appointments. You will just need to pay a gap.
Costs of online physio appointments:
|Initial/First appointment:||$90 (60 mins)|
|Standard review appointment:||$80 (30 mins)|
|Extended review appointment:||$86 (45 mins)|
|Group exercise classes (max of 3):||$30 (45 mins)|
If you’re interested in having your injury/niggle treated by a physiotherapist online:
We look forward to keeping you active, happy and healthy!