FAQ's

Do I need a GP referral?

No. A referral is not required, unless you plan to claim a rebate under the medicare chronic disease scheme. See your GP to find out if you are eligible.

Are all physiotherapists the same?

No. Each therapist will have a different level of experience, varying amount of professional development and different qualifications. At the very least, a qualified physiotherapist will have a Bachelor's (undergraduate) degree. The clinical director at Prime Physiotherapy Doncaster East is Sports Masters (post-graduate) qualified; this means that they are specialists in sports injuries and rehabilitation.

What do I wear?

Depends on what area we are treating! For upper body injuries, please wear a singlet. For lower body injuries, please wear shorts. If we are assessing your running technique, please wear the footwear that you?d normally run in. If you are attending Clinical Pilates, please wear comfortable clothing to exercise in.

Is treatment covered by private health insurance?

It may be, if you have extras cover. The rebate amount will depend on the level of cover you have. Please contact your health insurance company for policy details.

Can I claim my private health insurance rebate on the spot?

Yes. At Prime Physiotherapy Doncaster East, we have HICAPS which allows you to claim your health insurance rebate on the date of service. So you only have to pay the out of pocket expense.

How long is an appointment?

Consultation times vary depending on the type of service and the complexity of the problem. However, for the most part: initial consultations are 60 minutes and follow up consultations are 30 minutes. See our fee schedule for full details.

What are the prices of treatment?

Prices vary depending o the type of service. See our fee schedule for full details.

What are the payment options?

Credit card (VISA or Mastercard), EFTPOS/savings card or cash. Payment is required on the day of service.

What is your cancellation policy?

Please give 12 hours notice, otherwise the full consultation fee is applicable. See our cancellation policy for full details.